Frequently Asked Questions
We've compiled answers to the most common questions about selling to us. If you don't see yours here, feel free to contact us!
How does this service work, and is it safe?
Yes - our purchasing service is 100% guaranteed safe and straightforward.
We list categories of items we're actively buying, along with the exact prices we pay. You browse, add items to your cart (like a regular online store), and submit your sell order. After submission, prepare and ship your items to us for evaluation. We'll confirm receipt via email and release payment within 1 week (often sooner) once everything checks out.
How do I know I'll get paid?
BBToyStore.com has been a trusted retailer in the collectibles industry since 1999, with a strong reputation for reliability and customer satisfaction (including consistently high positive feedback on eBay and Amazon). We're a registered Limited Liability Company (LLC) operating full-time.
We prioritize happy customers because word-of-mouth is our best advertising. We provide transparent communication (email, phone, and our physical warehouse address), and we recommend using trackable, insured, signature-required shipping so you can confirm delivery. We would never jeopardize our long-standing reputation over any transaction.
What types of payments do you offer?
We issue payments via:
- PayPal - fast, secure, and instant transfers to your confirmed email
- BBToyStore.com store credit - includes a bonus value added to your total
What is PayPal and how does it work?
PayPal is a leading online payment platform that enables quick, secure transfers worldwide. As long as you have a PayPal account, we can send funds directly to your registered email. You can then withdraw to your bank, request a check, use it for purchases, pay bills, or send to others. For more details on fees and services, visit PayPal.com.
When you contact me about my shipment, how long does payment take?
We'll email you within 1 week of your shipment arriving (usually sooner) to confirm receipt and discuss any details. The email will note if everything is approved as-is or if minor adjustments are needed (e.g., due to condition, authenticity, or listing errors).
Once approved (or if no changes are required), PayPal payments are issued within 1 business day.
Do I need to process an order before sending my items?
Yes - you must submit a sell order online first (unless we've agreed on a sale via direct email). After processing, a representative will contact you within 1 business day with shipping or local drop-off instructions.
What's the best way to process an order?
We recommend packing your shipping box as you add items to your cart online. This way, when the box is full, you can complete that order immediately and start a new one if needed. It prevents the hassle of repacking later and ensures everything fits perfectly.
For efficiency, process **one order per box**. Submit multiple orders if you're shipping several boxes.
Who pays for shipping?
We cover shipping to our warehouse for orders over $30.00 by emailing you a prepaid UPS label (or USPS in some cases). You can drop off at a UPS location, use a dropbox, or arrange pickup.
If your order is under $30.00, you'll cover the shipping cost. This prepaid offer applies to most U.S. addresses (contact us first for Alaska, Hawaii, APO/FPO, or international shipping).
What if my products are not accepted?
We evaluate every item for condition (most must be mint/new) and authenticity. If something doesn't meet expectations, we'll email you first to discuss options and any price adjustments.
No obligation: If you're not happy with changes, let us know - we'll arrange return shipping (via UPS or USPS at the best rate). If we provided a prepaid label and the return is due to "not as described," we'll deduct the label cost before returning. Returns must be arranged within 30 days of our confirmation email; we can't store items beyond that, and unclaimed merchandise may be disposed of after the period.
How long has this service been offered, and how many submissions do you process?
We've offered this buying service since mid-2003, and it's grown into a highly rated, reliable program. Approximately 99% of submissions are successful, with 10–25 processed per day (varying by season).
Do you purchase items that are not listed?
Yes, we occasionally buy unlisted items - especially rare or high-value collectibles. We're primarily focused on listed items right now, but feel free to inquire!
How do you determine prices, and do they change?
Our buy prices are based on supply and demand - just like our retail prices. High-demand or hard-to-find items command higher offers, while overstocked ones may be lower.
Collectibles markets fluctuate, so prices can change frequently (up or down) based on current needs. When you submit an order, prices lock in for 14 days to give you time to ship.
Why are some items priced at $0.00?
A $0.00 price means we currently have sufficient stock and aren't buying more at this time. We keep the item listed so you know it's something we typically purchase. When demand rises, we'll update the price.
Submitted orders lock in prices for 14 days, so you can still sell at the previous rate if you ship within that window.
Are items purchased all year long?
We generally buy items 10 months a year but pause the program during our busy November and December holiday retail season. Check our contact page closer to those months for exact dates and updates.
Can I drop off items at your business without shipping?
Yes - local drop-offs are welcome at our warehouse. You still need to process a full sell order online first (same as shipping). We evaluate items and release payment within 1 week, just like mailed shipments (no on-the-spot quotes or payments without a processed order).
Please contact us ahead of time to confirm availability.
Warehouse Location:
BB Novelties, LLC
1301 Metropolitan Ave, Suite #5
West Deptford, NJ 08066
Still have questions? We're here to help - reach out anytime!